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Already reported a problem at the wash and haven't heard back? Our care team can follow up.
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Already reported a problem?
This one's for customers who already raised an issue at the wash and need a follow-up from our customer care team.
If it's about damage, start with the manager or a team member at the Jilly's where it happened. That gets it documented and in front of the right people on-site.
Send a request here if:
- You reported the issue at the location and haven't gotten a follow-up.
- Someone said they'd contact you and you haven't heard back.
- You're not sure where a previously reported issue stands.
The more detail the better — which Jilly's, the date and rough time you were there, and the best way to reach you. We reply within 48 hours, not counting weekends and holidays.
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